Frequently Asked Questions
- Decreased logistics costs: Precision forwarding ensures better predictability and planning, resulting in fewer problems and lower costs.
- Shortened forwarding times: Precision forwarding is rooted in detailed and professional planning, allowing for the minimization of forwarding times.
- Enhanced efficiency: We are well-versed in and implement various efficiency improvement and cost reduction solutions. This entails highly qualified, specialist, dedicated customer relations staff, reduced administration, and reliance on the latest innovations.
- Transparency: Offering transparent and responsible services is our priority. There are no hidden costs or price increases after signing the contract. Our processes are transparent, and our operations are predictable and prudent. We are an open book.
- Mitigated logistics risks: Thoughtful planning, professional background, and know-how enable us to be attentive to detail, resulting in fewer unexpected events. This reduction in unexpected events leads to lower risks and ultimately lower costs.
Direct delivery transports goods from point A to point B without transshipment. Our strict quality management system ensures this guarantee. Organizing transport adapted to the product ensures a service without transshipment with almost 100% reliability. A ban on transshipment is an important requirement for this type of product, which the customer must specify when placing their order. In this case, your appointed INCON-LOGISTIC customer relations manager will not forward the goods either partially or collectively.
If the product is delivered in packaging suitable for road transport, this product itself can guarantee integrity, as it is not transhipped during transport. As our buyer, you can also contribute to ensuring the integrity of the goods (in addition to packaging) if you have special handling and fixing regulations in place for the delivered goods. We ask that you inform your INCON-LOGISTIC customer relations manager about such rules to assist our work and ensure the integrity of the goods.
We are committed to responsible offers, as we are experts in precision forwarding. If there are no changes in the data you provide (such as size, weight, transit time, advance notification, destination, or type of goods), we guarantee that our offer is valid for our service in any case.
You have to include the following details in your written order:
- point and time of collection/loading, time, opening hours (country, city, zip code)
- point and time of destination/unloading, opening hours, (country, city, zip code)
- contact person’s name and information of the customer/supplier
- pre-notification criteria, if necessary
- product name
- quantity of goods: pallet number or volume, stackable products criteria, weight
- special requests, regulations (e.g. time frame for loading or unloading)
Our wide range of services does not include the transport of livestock, so unfortunately, we cannot offer such solutions.
Our wide range of services does not include the transport of goods in bulk / tank / container, so unfortunately, we cannot offer such solutions.
Yes, we can deliver oversized shipments. In order to make an offer and organize transport, we ask our customers to provide detailed information including the following:
- point and time of collection/loading, time, opening hours (country, city, zip code)
- point and time of destination/unloading, opening hours, (country, city, zip code)
- contact person’s name and information of the customer/supplier
- pre-notification criteria, if necessary
- product name
- size of goods: it is particularly important to provide dimensions (at widest, highest, and longest external points) as well as the actual gross weight
- loading and unloading regulations (e.g. crane loading)
- description of special regulations for fixing oversized goods
- important information about drive-in at the loading and unloading points, with particular attention to size
- technical drawing, image
- special requests, regulations (e.g. time frame for loading or unloading)
- expected date of delivery
Yes, we can deliver hazardous goods by road, air and sea. Our hazardous goods consultant assists our customers with any questions or issues that may arise. It is important to emphasize that the transport of hazardous goods requires precision expertise.
It is imperative that our customers provide the correct information for the right service. Therefore, we need the following information:
- point and time of collection/loading, time, opening hours (country, city, zip code)
- point and time of destination/unloading, opening hours, (country, city, zip code)
- contact person’s name and information of the customer/supplier
- pre-notification criteria, if necessary
- product name, UN number, packaging group
- quantity of goods: pallet number or volume, stackable products criteria, weight
special requests, regulations (e.g. time frame for loading or unloading)
Yes, we can deliver goods by ROAD, AIR and SEA to any global destination.
Yes, we can deliver goods by ROAD, AIR and SEA to any global destination.
Thanks to our strategic partnerships, our company offers modern warehousing options at multiple locations throughout the country, suitable for both short-term and long-term needs.
Yes, within the scope of Chinese import/export activities, our company can provide for transporting goods by rail, leaving from /arriving in Vienna and Budapest. Ask for a quotation now.
- Our company acts as a forwarder in the freight management chain. We consistently review the CMR insurance of our subcontractors, including its coverage amount, validity, and territorial scope. Additionally, we maintain valid freight forwarder’s liability insurance, which covers any damage resulting from our freight forwarding activities. In the case of transporting high-value goods, we always emphasize to our customers the importance of consignment insurance. If our customers wish to obtain a separate insurance policy for a given shipment, we ensure that the consignment is covered by our comprehensive cargo insurance. We are proactive in settling claims. We maintain contact and negotiate with the subcontractor, its insurer, and our customer. We effectively represent our customers’ interests in claims settlement.
- If the shipment is covered by cargo insurance, our ALL RISK cargo insurance policy covers the total damage to our customer from the start of loading to the end of unloading with deductibles of EUR 500.
- The buyer’s responsibilities during claim settlements are as follows:
- taking the minutes
- documenting internal damage assessment
- submitting invoices, repair invoices, repair cost estimations, preparing possible destruction protocols
- cooperation with the insurance company
- Valid carrier’s liability insurance
- Cargo insurance on request, for a fee
- ISO certification
- delivery accuracy of over 99%
- customer satisfaction above 95% for the past 10 years
- PEACE OF MIND guarantee provided by INCON-LOGISTIC, which is unique in the market
Our company investigates all customer complaints and objections. We document the issues and send the minutes to our customers.
We identify and address the root cause of the problem and provide recommendations to our customers to prevent future occurrences, if applicable.
In case of damage to goods, our company actively participates in the settlement of claims. We act as mediators on behalf of the customer in cases where the damage is caused by the carrier. For goods covered by cargo insurance, we manage the entire claims process. Additionally, we offer recommendations to avoid similar issues in the future, if applicable.